Return & Exchange Policy

Conscious Carat Customer Assurance Policies

At Conscious Carat, your satisfaction and trust are paramount. We understand the importance of flexibility and assurance when investing in fine jewelry. Hence, we've crafted our policies to ensure a seamless and secure shopping experience.

15-Day Return Policy

Peace of Mind with Every Purchase: We offer a 15-day return period from the day your item is delivered, allowing you to shop with confidence. If for any reason you're not completely satisfied with your purchase, we invite you to return it in its original, unworn condition, along with the original packaging and certification.

How to Initiate a Return:

  1. Contact our customer service team within 15 days of delivery to initiate the return process.
  2. Our team will guide you through the steps and provide a pre-paid shipping label.
  3. Upon receiving and inspecting the item to ensure it meets our return criteria, we will process your refund, excluding any shipping charges, within 5-7 business days.

Exchange Policy

100% Lifetime Market Value Exchange: We believe in the enduring value of our creations. Should you choose to exchange your item, Conscious Carat proudly offers an exchange at 100% of the prevailing market value of your piece for lifetime.

Exchange Process:

  1. Reach out to our customer service to discuss your exchange.
  2. Select a new piece of equal or greater value, with the difference payable.
  3. Return your original purchase in its pristine condition.
  4. Once the original item is verified, we will expedite the shipment of your new selection.

Cashback Policy

80% Market Value Cashback: Understanding your need for flexibility, Conscious Carat provides a lifetime cashback option for your purchase, offering 80% of the prevailing market value of the diamond and the 100% of the gold’s market value of your purchased item.

Cashback Steps:

  1. Contact our team to express your intent for cashback.
  2. Ship the item back to us, following the provided instructions.
  3. After thorough inspection and valuation, we will process the cashback amounting to 80% of the current market value of the item.

Our Commitment

At Conscious Carat, we are dedicated to ensuring your complete satisfaction with every aspect of your experience. Our policies are designed to offer you peace of mind, knowing that your investment is protected by transparent, customer-friendly practices.

For any further assistance or clarification on our policies, please don't hesitate to reach out to our dedicated customer service team. We're here to ensure your Conscious Carat journey is as brilliant as our diamonds.